Is it possible to do the tour with a child?

Yes, children are welcome on the tour, as long as they are under the supervision and care of an adult.

How old are infants (in arms), children, and adults?

Infants: 0 - 3 years.
Children: 4-11 years.
Adults: 12 onwards.
Please note that we also consider height to determine the classification of infants, children, and adults for certain activities.

Are the tours for all audiences?

Yes, our tours are suitable for all audiences, as long as participants have the physical condition required to engage in the activities specified for each tour.

Do you have insurance?

Yes, we provide insurance coverage for all participants from the moment you board our vehicles until we return you to the starting point.

What type of footwear and clothing do you recommend?

We recommend comfortable footwear that can get wet, as well as lightweight, breathable clothing that provides sun protection. Don’t forget a hat and swimwear for water activities!

What should I do if I lose the excursion transport?

If you miss the transport, please immediately contact our logistics department at (+52-984-367-8379) for assistance.

What tolerance time does transportation expect?

We allow a 5-minute tolerance from the stipulated pick-up time. Please be ready at the designated time to ensure a smooth experience.

Where should I contact if I have a doubt about the pick-up meeting point?

If you have any questions about the pick-up meeting point, please contact our logistics department at (+52-984-367-8379)

Can tours be canceled due to bad weather? What happens if it is canceled?

Yes, tours may be canceled due to weather conditions. You will be informed in advance or at the time of pick-up. If the tour is canceled, you will have the option to reschedule for another day or receive a full refund.

What form of payment do you accept?

On our website, we accept PayPal as well as credit/debit cards for secure and convenient payments, i

Is it necessary to bring my printed coupon?

It is important to present your coupon, either printed or digitally, at the time of check-in.

Where and to whom do I deliver the coupon?

You can present your coupon to our staff at the time of pick-up. This could be either the guide or the driver, depending on the tour

Can I take my photographic equipment?

We do not recommend bringing photographic equipment, as it may get damaged during the activities. However, if you choose to bring it, please ensure it’s properly protected.

Can I get to the place of check-in in Tulum on my own?

Yes, you can. Please contact us to confirm the exact location and time for check-in.

Is it possible to do the tour with my pet?

Unfortunately, pets are not allowed on the tour due to regulations at the locations we visit, which aim to protect the local flora and fauna.

Is there telephone signal in the area where the tour is operated?

There is no telephone signal during the Sian Ka'an tour. However, you will have signal in areas such as Bacalar and Chichen Itza.